Refund policy
We stand behind our workmanship. If we make it wrong, we make it right. If the customer approves an image/crop that doesn’t turn out how they hoped, that isn’t a production defect.
Returns & Refunds
Every Gather the Good order is custom-made using the photos you submit, so personalized products are final sale and are not eligible for returns or exchanges.
That said, we stand behind the quality of our work. If there is a production error, defect, damage, or mistake on our part, please contact us at hello@gatherthegoodco.com within 7 days of receiving or picking up your order. We may ask for a photo of the issue so we can determine the best way to make it right.
Depending on the issue, we may offer a replacement, remake, partial refund, or full refund.
Customer-Approved Images
Customers are responsible for reviewing and approving their photos before submitting an order. Our photo uploader allows you to crop, resize, position, and preview each image before checkout.
We are unable to offer refunds or free remakes for issues resulting from:
- Cropping or positioning approved by the customer
- Low-resolution, blurry, pixelated, or poor-quality source images
- Incorrect photos selected or uploaded by the customer
- Important parts of an image being placed within the indicated wrap/crop area
- Minor differences in color or brightness between a digital screen and the finished printed product
If you notice a problem with your photos before production begins, contact us as soon as possible and we’ll do our best to help.
Production Errors & Damage
Please inspect your order when you receive it. If your magnets are damaged, defective, incorrectly produced, or different from what you ordered due to an error on our part, contact us within 7 days at hello@gatherthegoodco.com.
Examples may include:
- Printing or manufacturing defects
- Damaged magnets
- Incorrect quantity or product
- An error introduced during our production process
We’ll review the issue and work with you to make it right.
Cancellations
Because custom orders may enter production shortly after they are placed, cancellations are only available before production has begun. Contact us as soon as possible at hello@gatherthegoodco.com if you need to request a cancellation.
Once production has started, the order cannot be canceled.
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times vary by bank or payment provider and may take several business days to appear.